| PICC Health has adopted the international advanced mode of technique combined with Chinese health insurance features in building up service platform, and constructed superior IT service system.
IT--The first motive force of Professional Service
The advantage of big concentration mode
IT system has adopted big concentration mode of data, unify data saving, and business system, all the IT system is concentrated in Headquarters,the construction of business system, the safety of statistics, backup and backup in case of disaster are implemented by IT Department.
Professional health insurance
Core business system
The company business system, the first professional health insurance system, has realized the electronification of the whole process of business operation, which is carried out from product definition, application form entry, concentrated underwriting, archive storage.
The sophisticated CRM System
PICC Health is the first one in the industry to adopt the set of CRM products as the platform, to build customer relation management system in our company. We will use this strategic tool, entirely implement 'customer-centred' health security and health management, deeply explore customer value, upgrade service level, finally build the unified marketing management, sales management, customer service platform.
Brand-new Health Management IT System
we designed and developed the first professional health management IT System dependently in the health insurance industry, and realized fuctions including hospital management, doctor management, medical service management, health file management, health consultancy management, healthand medical knowledge database, health management service operationetc. The System guanrantees the implementation of health management service.
Underwriting & Claims*Core of Effiecent Service
'Centralization + delegation'
management mode
'Centralization + delegation' underwriting and claims mode has realized the standardization in the business, strengthening risk control, guaranteeing the equity interests of customers.
Service oriented
Underwriting and claims are permeated with thoughtful service details, emphasizing timeliness and quality, at the same time , setting up the underwriting and claims service at the most front end, making things convenient for the customers. |